Help and support
Last updated: 4 September 2026
A question about the app, trouble signing in, something to report: the answer is probably below. If it isn't, write to me — I answer personally.
Write to us
Write from the email address on your account: it is the most direct route, and the only one if you cannot open the app. No question is too small.
Inside the app you can also message me privately: menu → Messages. I reply in the same place.
I forgot my password
On the sign-in screen, tap “Forgot your password?” and enter the address on your account. You get a link to choose a new one: it works once and lasts an hour. After that, simply ask for another.
If you signed up with Apple or Google, you have no BolDeCuisine password: sign back in with the same button you used to sign up.
I want to change my account's email address
The address you sign in with is also the one your community writes to. To change it, sign out and sign back in with the new address.
I am not getting notifications
Open the Account tab, Notifications section: that is where you choose what reaches you, family by family — chat, new content, events. If the app says your phone is blocking its notifications, none of those settings can work: turn them back on in your device settings first, using the button on that screen.
Reporting a message, a comment or a member
Press and hold the message or comment, then choose Report. For a member, open their profile and choose Report this member. Pick a reason, add a detail if you want to, and send.
The report goes to the person running your community, who reviews it within 24 hours and removes anything against the rules. The reported person is never told who reported them.
If the problem is with that person, or you would rather not go through the app, write to me directly at cedric@boldecuisine.com.
Blocking someone
From the member's profile, choose Block this member: you stop seeing their messages and reactions. They are not told, and they still see yours. To undo it: Account → Blocked members.
The person running your community cannot be blocked: they are the one who receives your reports and your messages. Report them, or write to me, if something is wrong.
The group chat is locked for me
The community forum, and some of the recipes, videos and events, are reserved for members who bought their Thermomix® from their advisor. Nothing to activate or pay for inside the app: access opens on its own after the purchase. The locked screen offers to message the advisor to find out more.
Deleting my account
You do it from the app, in seconds, and it is permanent. The steps — and the list of what is erased — are on the Delete my account page.
My personal data
What the app collects, why, and how long it is kept is set out in the privacy policy. To exercise your rights (access, correction, erasure, portability), write to cedric@boldecuisine.com from the address on your account.
The app crashes or misbehaves
Write to me with your phone (iPhone or Android), the screen involved, and what you were doing just before. A screenshot helps a lot. Every reported bug gets fixed in an update: it is also worth installing the latest version from the App Store or the Play Store.
See also: terms of use and privacy policy.